As we continue our efforts to provide exceptional customer service, we are happy to share with you that effective February 27, 2022, we will be utilizing a new system for your service scheduling, billing, invoicing, and more. This will allow us to better serve you as a customer. This system upgrade will not impact the world-class service you receive today. However, we realize there may be customer questions about this transition, so we have compiled a list of frequently asked questions for your reference. We would also like to announce that the Allgood brand in Georgia will be merging with Active Pest Control, combining 80 years in the pest industry. With this change, there will not be any impacts to the Allgood brand servicing your account.
Yes. You will receive a new account number that can be found on your next invoice dated on or after February 27, 2022. customers billed separately for each location will continue to receive separate invoices. However, each invoice will now have a new account number.
To pay invoices February 27 – April 1, please visit allgoodpestsolutions.com and select “My Account” from the top right. You will have the option to make a one-time payment online. Beginning April 1, 2022, we will roll out our new Customer Self Service Portal. You’ll need to enter the email address linked to your account and create a new password to access your account information. Once registered, you’ll be able to view and pay bills, see your services and do much more.
No, you are not being double billed. If you have already received an invoice for a past service, and have received a requested duplicate copy, chances are that the invoice number has also changed – along with your account number. Please call us to reach one of our customer service representatives who will be able to assist you with more information.
No. Rest assured that your Specialist has not changed due to this system migration.
No. We are not changing the service frequencies or prices for our customers during this migration process. You will receive the same great service at the price you were previously being billed.